Terms of Service
Welcome to Kaimas Wallet!
These Terms of Service (“Terms”) govern your access to and use of
the Kaimas Wallet and all related services. Please read them
carefully. By accessing Kaimas or placing any order, you are
consenting to these Terms and agree to abide by all applicable
regulations.
Usage
Kaimas Wallet is provided for secure storage, transfer, and management of supported cryptocurrencies. You agree to only use the Wallet for lawful purposes and in accordance with the instructions and documentation provided.
- The Wallet supports select cryptocurrencies listed on our website.
- You agree not to use the wallet for prohibited activities such as money laundering, terrorist financing, or any illegal transaction.
- You are solely responsible for ensuring the safety of your device, firmware, and backup.
Privacy Policy
We respect your privacy. Please review our Privacy Policy for details on the information we collect, your rights, and how your data is processed.
Payments and Refunds
- Payment methods: We accept various payment methods, displayed during checkout.
- Order confirmation: You will receive an email confirmation after placing your order.
- Refund policy: Refunds are permitted within 30 days of purchase for unused and unopened products. To request a refund, contact us at info@Kaimas.com.
- Customs and taxes: You are responsible for all applicable customs duties, taxes, and import fees.
User Responsibilities
Keep your credentials safe! Kaimas does not store your private keys or seed phrases. If you lose your recovery phrase, device, or credentials, you may permanently lose access to your assets.
- You are solely responsible for the security and backup of your private keys and recovery phrases.
- Kaimas cannot recover lost credentials or access your funds on your behalf.
- You understand and accept all risks related to using hardware wallets and cryptocurrencies.
Warranty
Each Kaimas device comes with a 2-year limited warranty. For details, visit our warranty page or contact support@kaimas.com.
- Warranty covers defects in materials and workmanship.
- Warranty does not cover damage from misuse, accidents, or unauthorized modifications.
Termination
We reserve the right to suspend or terminate your access to the Kaimas Wallet and services in the event of any breach of these Terms, illegal activity, or suspected fraud.
Changes to Terms
Kaimas reserves the right to modify these Terms at any time. Updates will be posted on this page and notification will be sent to registered users. Continued use of Kaimas Wallet after any changes constitutes your acceptance of the new Terms.
Support
Need help? Visit our Support Page or
email us at
support@kaimas.com.
We strive to respond within 1business day.
Applicable Law
These Terms shall be governed by the laws of Germany. Any disputes shall be subject to the exclusive jurisdiction of the courts in Wuppertal.
Entire Agreement
These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Kaimas regarding our services.
Frequently Asked Questions
What cryptocurrencies does Kaimas Wallet support?
The list of supported cryptocurrencies can be found on our homepage and is updated regularly.
What do I do if my wallet is lost or stolen?
If your device is lost or stolen, use your recovery phrase on a new Kaimas device to restore access. Kaimas cannot recover your assets if you lose your phrase.
How do I contact customer support?
You can email us directly at support@kaimas.com or use our contact form.